At Pahaddi Theka, we strive to provide a seamless experience from order to delivery. Please review our shipping and cancellation policies below.

Shipping Policy

Delivery Areas

• We currently ship to all locations across India.
• International shipping is not available at this time.

Processing Time

• Orders are typically processed within 1-2 business days.
• During peak seasons or sales, processing may take up to 3-4 business days.

Shipping Methods and Timeframes

• Standard Shipping: 5-7 business days
• Express Shipping: 3-5 business days (where available)

Shipping Costs

• Free standard shipping on orders above ₹999
• Standard shipping fee of ₹99 for orders below ₹999
• Express shipping charges will be calculated at checkout based on location and weight

Order Tracking

• A tracking number will be provided via email once your order is dispatched.
• You can track your order on our website using your order number and email address.

Shipping Delays

• While we strive to meet our delivery estimates, delays may occur due to unforeseen circumstances.
• We are not responsible for delays caused by customs, weather conditions, or other factors beyond our control.

Cancellation Policy

Order Cancellation

• You can request to cancel an order within 24 hours of placing it.
• To cancel, email us at info@pahadditheka.com with your order number and cancellation reason.
• Cancellation requests are subject to approval and depend on the order's processing status.

Cancellation Eligibility

• Orders that have not been processed or shipped are eligible for cancellation.
• Once an order has been shipped, it cannot be cancelled but may be eligible for exchange as per our Exchange Policy.

Cancellation Process

1. Email your cancellation request to info@pahadditheka.com
2. Include your order number and reason for cancellation
3. We will review your request and respond within 1 business day
4. If approved, we will process the cancellation and notify you via email

Refunds for Cancelled Orders

• If payment was already processed, the refund will be initiated within 3-5 business days.
• Refunds will be made to the original payment method used for the purchase.
• Processing time for refunds may vary depending on your bank or payment provider.

Non-Cancellable Items

• Customized or personalized products cannot be cancelled once production has begun.
• Perishable food items may not be eligible for cancellation if preparation has started.

Contact Us

If you have any questions about our shipping or cancellation policies, please contact us at info@pahadditheka.com.

Pahaddi Theka reserves the right to modify these policies at any time. Any changes will be reflected on our website.

Last Updated: August 14, 2024