FAQs

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About Our Products

Our products are sourced directly from the mountain regions of Himachal Pradesh, Kashmir, and Uttarakhand. We work with local artisans and small-scale producers to bring you authentic Pahari products.

Many of our food products are made using traditional methods and natural ingredients. While not all are certified organic, we prioritize products with minimal processing and no artificial additives. Check individual product descriptions for specific details.

We have a rigorous quality control process. All products are carefully inspected before shipping, and we work closely with our suppliers to maintain high standards. We also regularly review customer feedback to ensure ongoing quality.

Ordering and Shipping

Yes, we ship to all locations across India. However, delivery times may vary depending on your location.
We offer free standard shipping on orders above ₹999. For orders below this amount, a flat shipping fee of ₹99 applies. Express shipping options are available at checkout for an additional charge.
Standard shipping typically takes 5-7 business days, while express shipping (where available) takes 3-5 business days. Please note that remote areas may require additional time.

Returns and Exchanges

We offer exchanges within 5 days of delivery for unused items in their original packaging. Please refer to our detailed Exchange Policy for more information.
We do not offer cash refunds. However, we do provide store credit or exchanges for eligible returns.
If you receive a damaged product, please contact us at info@pahadditheka.com within 24 hours of delivery. Include your order number and clear photos of the damage. We'll work quickly to resolve the issue.

Account and Payment

While creating an account can make future orders easier, we also offer a guest checkout option for your convenience.
We accept all major credit and debit cards, net banking, UPI, and popular digital wallets. All payments are processed securely.
Yes, our website uses industry-standard SSL encryption to protect your personal and payment information. We do not store credit card details on our servers.

Product Information

Our T-shirts generally follow standard Indian sizing. We provide a detailed size chart on each product page to help you choose the right fit.
The shelf life varies by product. Each item has a "Best Before" date clearly marked on the packaging. Once opened, please refer to the storage instructions on the product label.
No, we don't offer gift wrapping services.
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