At Pahaddi Theka, we're committed to your satisfaction with our high-quality products from the Indian hill regions. Please read our exchange policy carefully to understand the process and conditions.

Exchange Eligibility

• We accept exchange requests within 5 days of delivery.
• Items must be unused, unworn, and in the same condition as received.
• Products must be in their original packaging with all tags attached.
• Food items, once opened, cannot be exchanged for safety reasons.

How to Request an Exchange

1. Email us at info@pahadditheka.com within 5 days of receiving your order.
2. Include your order number and detailed explanation of why you want to exchange the item.
3. Provide clear photos or video evidence of the issue with the product.
4. Our customer service team will respond within 2 business days after reviewing your request.

Exchange Process

1. If your exchange request is approved, we'll provide instructions for returning the item.
2. Ship the item back to us using a trackable shipping method.
3. You are responsible for return shipping costs unless we confirm a product defect or error on our part.
4. We recommend insuring the package, as we're not responsible for items lost in transit.
5. Once we receive the item, we'll inspect it to confirm the reported issue.
6. If approved, we'll process your exchange for a similar item or offer store credit.

Important Notes

• We offer exchanges only. We do not provide cash refunds.
• Exchanges are subject to product availability.
• Personalized or custom-made items cannot be exchanged unless defective.
• Sale items are final sale and cannot be exchanged.

Damaged or Defective Items

• If you receive a damaged or defective item, contact us immediately at info@pahadditheka.com with photo evidence.
• We'll review your claim and may arrange for a return and replacement at no cost to you.

Processing Time

• Once we receive your return, we'll inspect the item within 3-5 business days.
• If approved, we'll process your exchange or issue store credit.
• We'll notify you by email when your exchange is processed.

Customer Satisfaction

Your satisfaction is our priority. If you have any questions or concerns about our exchange policy, please contact us at info@pahadditheka.com.

Pahaddi Theka reserves the right to modify this policy at any time. Any changes will be reflected on our website.

Last Updated: August 14, 2024